Refund and Returns Policy | Aqua Service Centre Kolkata

Sometimes, things might not go 100% as planned. Maybe a spare part stops working after two days, or you aren't fully satisfied with the repair. Don't take any tension. We have a very clear and honest system to fix these issues. We are not like those big companies who hide behind robots. You can talk to us directly at our Jawpur office.

Our policy is made to be simple and fair for every household in Kolkata. Whether you live in Dum Dum, Nagerbazar, or Lake Town, the rules are the same. We prioritize transparency because that is how we have built our name since 2014. If there is a genuine mistake from our side, we will own it and make it right. Pure water is your right, and a fair refund is your protection if things go wrong.

Service Warranty and Labor Protection

When you pay for a service, you are paying for the expertise of our technicians. Usually, once the RO & UV Service in Kolkata is completed and the machine is running fine, we don't offer a cash refund for the labor. However, we give you something better—a 30-Day Service Guarantee. If the exact same problem happens again within 30 days of our technician's visit, we will send someone back to your home for free. You don't have to pay a single rupee for the labor again.

Regarding our visiting charges, we keep it very straight. Our basic visiting fee is ₹250. This fee is generally non-refundable because it covers the petrol and time of our technician to reach your location. However, if our technician fails to show up at the promised time without informing you, or if we cannot fix a very simple issue that we promised to handle, we can discuss a refund of this fee. We try to be very accomodating with our regular customers in the Jawpur area.

Returns and Replacement of Spare Parts

We sell many physical items like Booster Pumps, SMPS, RO Membranes, and various filters. If a part installed by us fails during its warranty period, we don't make you run around. For example, if a pump fails within the manufacturer's warranty, our team will replace it for you at no extra cost. This is the benefit of getting your RO & UV Service in Kolkata from a registered center like ours. We only deal with genuine brands, so replacements are easy to manage.

If you have bought a filter candle or a part from us but decided not to use it, you can return it within 7 days. But there is one condition: the seal must not be broken. For hygiene reasons, we cannot take back any used filters or membranes. Once water has passed through a filter, it is "used" and cannot be resold to anyone else. We are very strict about this because we never compromise on the health of our other customers.

How the Refund Process Works

We don't like to keep your money if it belongs to you. If a refund is approved after checking the situation, we process it quickly. Usually, it takes about 5 to 7 working days to reflect in your account. We can provide the refund via Cash (if you visit our shop), GPay, PhonePe, or a direct Bank Transfer. We prefer digital modes because they leave a clear record for both you and our accounts department.

Before any refund is issued for a spare part, our head technician must inspect the item. We need to verify that the part was actually faulty and not damaged by external factors like high voltage or physical mishandling. This verification is very fast—we usually do it within 24 hours of receiving the claim. We want to be authentic and genuine, so we don't create unnecessary delays for our Kolkata clients.

Cancellation Policy for Home Visits

Life in Kolkata is busy, and we understand that plans can change at the last moment. If you have booked an RO & UV Service in Kolkata and need to cancel, please let us know at least 2 hours before the scheduled time. If you do this, there is no charge at all. We will just reschedule it for another day as per your convenience.

However, if our technician reaches your doorstep at Jawpur Road or Dum Dum and then you decide to cancel the service, we will have to ask for the basic visiting fee of ₹250. This is only fair because the technician has already spent his time and petrol to reach you. We request all our customers to be mindful of this. We value our technician's hard work just as much as we value your time.

AMC (Annual Maintenance) Refunds

Our AMC plans are very popular because they offer "No Tension" service for the whole year. But sometimes, people move out of Kolkata or sell their house. In such cases, if you want to cancel your AMC, we offer a pro-rata refund. This means we will calculate how many months or services are remaining in your contract and refund that portion of the money to you.

We do deduct a small processing fee of ₹300 for the paperwork and initial health checkup that was done. This transparency is why Google Ads trusts our business profile. We don't believe in "trapping" customers in long contracts. If you aren't happy or if you are leaving the city, we will settle the account honestly. This is how we maintain our reputation as the best provider for RO & UV Service in Kolkata.

How to Claim Your Refund or Return

If you have any issue with a recent service or a part, don't keep it to yourself. Call us immediately. The faster you tell us, the faster we can solve it. You don't need to write long letters. Just a simple phone call or a WhatsApp message is enough to start the process.

Why Our Policy is More Human

You might find some small vocabulary mistakes on our website, but that is because we are real people from Kolkata, not some AI bot writing from another country. We are critical of big companies that make it impossible to get a refund. We want to be different. Our RO & UV Service in Kolkata is built on the foundation of being a "Helpful Neighbor." If you are genuinely troubled by our service, we will make it right.

We have seen cases in Nagerbazar where other shops refused to take back a faulty motor. We don't do that. If we sold it and it is not working, it is our responsibility. This genuine approach is why families have trusted us for over 10 years. We treat every complaint as a chance to improve our business. Your feedback helps us grow and serve Kolkata better every day.

Frequently Asked Questions About Refunds